Privacy Policy
Your Data Protection
How we collect, use, and protect your personal information
Transparent Practices • Secure Storage • Customer Control
Last Updated: January 1, 2024
This privacy policy explains how we collect, use, and protect your information when you use our services.
🛡️ Privacy Overview
Our commitment to protecting your personal information
At Old Vehicles Marketplace, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.
We understand that privacy is important to you, and we want to be transparent about our data practices. This policy covers all personal information we collect from you, including when you browse our website, make vehicle inquiries, place orders, or communicate with our customer service team.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions about our privacy practices.
📋 Information We Collect
Types of personal information we gather and why
Personal Information
Contact Details: Name, email address, phone number, and mailing address when you register, make inquiries, or place orders.
Identification: Government-issued ID details for vehicle purchase verification and legal compliance.
Transaction Information: Order details, payment preferences, delivery addresses, and purchase history.
Communication Records: Messages, emails, phone calls, and chat conversations with our support team.
Usage Information
Website Activity: Pages visited, time spent, search queries, and vehicle preferences.
Technical Data: IP address, browser type, device information, and operating system details.
Location Data: General location information for delivery services and local content customization.
Cookies & Analytics: Website performance data, user preferences, and site optimization information.
🎯 How We Use Your Information
Purposes for which we process your personal data
Service Delivery
We use your information primarily to provide our vehicle marketplace services, including processing vehicle inquiries, facilitating purchases, arranging deliveries, and providing customer support. Your contact information helps us communicate important updates about your orders and respond to your questions promptly.
Transaction Processing
Personal information is essential for processing vehicle transactions, verifying your identity for security purposes, arranging Cash on Delivery payments, and ensuring compliance with legal requirements for vehicle sales. We also use this information to generate invoices and maintain transaction records.
Customer Experience Enhancement
We analyze usage patterns and preferences to improve our website functionality, recommend relevant vehicles, personalize your browsing experience, and optimize our inventory based on customer demand. This helps us serve you better and provide more relevant vehicle options.
Communication & Marketing
With your consent, we may send you promotional emails about new vehicle arrivals, special offers, and service updates. You can opt out of marketing communications at any time. We also use your information to send important service notifications and order updates.
Legal Compliance & Security
We process certain information to comply with legal obligations, prevent fraud, ensure platform security, and protect the rights and safety of our customers and business. This includes verification procedures and maintaining records as required by applicable laws.
🤝 Information Sharing
When and with whom we share your information
Service Partners
We share necessary information with trusted delivery partners for vehicle transportation, payment processors for transaction handling, and authorized service centers for warranty support. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, court orders, government requests, or to protect our rights and the safety of our users. This includes cooperation with law enforcement agencies and compliance with regulatory requirements.
Business Transfers
In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. We will ensure that any such transfer maintains the same level of privacy protection outlined in this policy.
What We DON'T Do
- We do not sell, rent, or trade your personal information to third parties for marketing purposes
- We do not share your information with unauthorized parties or for purposes not disclosed in this policy
- We do not use your information for any purpose other than those specified in this privacy policy
- We do not store payment card information (as we use COD payment method)
🔐 Data Security
How we protect your personal information
Technical Safeguards
Encryption: All data transmission is protected using SSL/TLS encryption technology.
Secure Storage: Personal information is stored on secure servers with access controls and monitoring.
Firewalls: Network security measures protect against unauthorized access and cyber threats.
Regular Updates: Security systems are regularly updated to address new threats and vulnerabilities.
Administrative Controls
Access Limitation: Only authorized personnel have access to personal information on a need-to-know basis.
Staff Training: All employees receive privacy and security training to handle personal information properly.
Incident Response: We have procedures in place to respond quickly to any security incidents or data breaches.
Regular Audits: Security practices are regularly reviewed and audited for compliance and effectiveness.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to minimize any potential harm. We will also report the incident to relevant authorities as required by law and work to prevent similar incidents in the future.
⚖️ Your Privacy Rights
Control over your personal information
Access & Correction
You have the right to access your personal information we hold and request corrections if any information is inaccurate or outdated. Contact our support team to review or update your information.
Data Portability
You can request a copy of your personal information in a portable format. This allows you to transfer your data to other services if desired.
Marketing Opt-Out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting our support team directly.
Account Deletion
You can request deletion of your account and associated personal information, subject to legal retention requirements for transaction records.
🍪 Cookies & Tracking
How we use cookies and similar technologies
Types of Cookies We Use
Essential Cookies: Required for basic website functionality, security, and to remember your login status and preferences.
Analytics Cookies: Help us understand how visitors use our website to improve performance and user experience.
Preference Cookies: Remember your choices and settings to personalize your experience on our website.
Marketing Cookies: Used to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
Cookie Management
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies stored on your device
- Block cookies from specific websites
- Block third-party cookies
- Delete all cookies when you close your browser
🔗 Third-Party Services
External services and their privacy practices
Google Services
We use Google Analytics for website analytics and Google AdSense for advertising. These services may collect information about your visits to our website and other sites. You can opt out of Google Analytics tracking and personalized ads through Google's privacy settings.
Social Media Integration
Our website may include social media sharing buttons and embedded content. These features may collect information about your visits and are governed by the privacy policies of the respective social media platforms.
Important: Third-party services have their own privacy policies and practices. We encourage you to review their privacy policies to understand how they collect, use, and protect your information.
👶 Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. Vehicle purchases require legal capacity to enter into contracts, which is limited to adults.
If we discover that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems. If you believe we have collected information from a child, please contact us immediately.
Parents and guardians are responsible for monitoring their children's internet activities and ensuring they do not provide personal information to websites without proper supervision.
🌍 International Data Transfers
Your personal information is primarily stored and processed in India. However, some of our service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information.
These safeguards may include standard contractual clauses, adequacy decisions by relevant authorities, or other legal mechanisms designed to ensure your information receives the same level of protection as provided in India.
By using our services, you understand and consent to the transfer of your information to other countries as described in this policy, subject to the protections outlined above.
🔄 Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications if you use our mobile application
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised policy.
Previous versions of this policy are archived and available upon request for reference purposes.
📞 Privacy Contact Information
Data Protection Officer
For privacy-related questions, concerns, or requests, please contact our Data Protection Officer:
Email: [email protected]
Phone: +91 7440508805
Mail: Data Protection Officer
Old Vehicles Marketplace
123 Business District
Mumbai, Maharashtra 400001
Response Time
We are committed to responding to privacy inquiries promptly. You can expect:
- Acknowledgment of your request within 24 hours
- Full response within 30 days for most requests
- Complex requests may require additional time, with regular updates provided
Questions About Your Privacy?
We're here to help you understand and exercise your privacy rights. Contact our privacy team for assistance with any data protection concerns.